Contact Us
Questions about 9/11 Memorial & Museum tickets, tours, or last-minute changes? Reach out—real people read every message.
Get in Touch
For help with ticket availability, group bookings or travel-day issues, email us below. We answer within one business day—usually faster.
Email Support
Support hours: Monday–Friday, 09:00–18:00 (Eastern Time).
If your visit is within the next 24 hours, add “URGENT” to the subject line and we’ll prioritise your request.